Octopus Vitality is made up of three,000+ improbable individuals engaged on stuff you’d by no means anticipate, all pushing exhausting in direction of a shared aim: driving the worldwide inexperienced power revolution. In our Highlight sequence, we’ll introduce you to a number of the sensible individuals behind the scenes. (Fancy becoming a member of them? Browse Octopus jobs!)
Octopus Vitality Providers are the sensible workforce that carry our inexperienced merchandise on to our buyer’s houses. Meet Ceri, the workforce chief answerable for getting our good meters and warmth pumps from the warehouse to your entrance door.
Samsam: Hello, what’s your present function at Octopus?
Ceri: I am a Crew Supervisor in our Distribution website for Octopus Vitality Providers, the place I handle a workforce of 15 Drivers & Warehouse Ops Specialists.
Samsam: Cool! And what does your division do precisely?
Ceri: My workforce runs the top to finish warehousing and distribution operations masking low carbon tech, like Photo voltaic set up methods and Warmth Pumps. We cowl all the pieces from ordering the products to creating the ultimate supply. This lets our engineers dive straight into the set up as soon as they’re there.
Samsam: What drew you to Octopus and this function?
Ceri: I studied journey and tourism and labored in a bunch of various fields after school. I frolicked working in retail, hospitality and even had a stunning job working in logistics for a florist. I utilized at Octopus as a result of I needed to strive one thing new. And with my background in logistics and administration, this function made numerous sense for me.
Samsam: You joined 6 months in the past – how have you ever loved your first half-year on the job?
Ceri: Yeah, I adore it. A TV advert drew me in, and after I got here in for my first interview, I simply fell in love with the place. The vibe you get once you stroll by means of the door may be very completely different to wherever else. It is only a actually pleasant place, and the persons are pretty.
Samsam: Are you able to inform me just a little bit extra about your day after day?
Ceri: I get entangled in every kind of issues. We’re continuously considering of latest methods to make our roles extra environment friendly, so these days I’ve spent numerous time introducing a brand new tech system and automation that can make all the pieces run smoother. We’re additionally switching up the groups so one shift picks, while one other packs the gadgets – that method they’re not in one another’s method. Most of my days are about managing how we’re working collectively, and growing methods to make it even higher.
The primary merchandise we work with are warmth pumps and photo voltaic panels. We work with completely different firms that offer us with the elements that we’d like, like copper fittings, cylinders and radiators to create an set up pack. There are over 1,000 particular person parts from cables to radiators in a single set up pack, bespoke for each set up, we put nice effort so our prospects obtain the most effective answer for his or her wants.
Our method is to all the time put the shopper first. We all the time go above and past to ensure they’re completely happy. Whether or not that’s sending them an Octopus plushie or delivering gadgets early as a birthday reward.
Samsam: What classes have you ever learnt?
Ceri: I’ve learnt a lot being right here. My downside fixing expertise are fairly nice nowadays. There are days we get a final minute name to put in a complete avenue of photo voltaic panel methods, which requires numerous prep and organisation. Some installations can take days to finish so you may think about how a lot tools must be organized. Managing my time could be fairly difficult; our work requires numerous time and a spotlight to element as we wish to make sure that every buyer order is ideal. So, being well-organised is vital!
Samsam: What has it been like managing a workforce of 15?
Ceri: Managing a giant workforce and plenty of logistics is usually a lot; it requires numerous foresight and considering forward. Lots of my function is downside fixing and managing the logistics and challenges that come up on a day after day, so my workforce’s job is as simple as doable.
It’s tremendous rewarding on the finish of the day, when all of the challenges have been solved, my workforce is completely happy and the shopper will get the supply and product completely.
Samsam: What’s it like working with the workforce?
Ceri: Octopus Vitality Providers has about 750 members general, and the broader workforce is consistently rising. I really like working with my workforce. Everybody works actually exhausting and goes above and past every day.
We all the time attempt to get the person who picked the job to ship it as nicely. It provides a private contact and it’s good for them to see their exhausting work has paid off.
Ceri: I come from a household of plumbers as my dad and my brother personal their very own plumbing enterprise, so it is good to have the ability to speak to them about one thing associated to their area. At first, it was fairly daunting. I bear in mind considering ‘nicely, how am I ever going to study all these various kinds of cable and plumbing elements?’. However now, somebody can learn off a random half code and I do know what it’s. So I believe it is very nice to have really realized one thing utterly completely different to what I am used to.
Additionally, we’ve acquired a cool slide within the workplace that my children love!
Samsam: What’s the most enjoyable and pleasurable a part of your function?
Ceri: On daily basis is a brand new expertise – and I like a problem. It’s exhausting work but it surely’s good to see that it pays off and our prospects are completely happy.
I additionally love how a lot you may develop and develop in your function. They actually spend the money and time on investing in individuals; it makes a distinction.
Samsam: What’s it like being a girl in a male-dominated area?
Ceri: To be trustworthy, you do not actually discover it on a day after day foundation. I’m certain it’s because everybody’s so welcoming and alluring. Plus, we’re tremendous cautious in the case of hiring, and we do our greatest to get sort and open individuals on our groups, so everybody will get alongside.
Samsam: Do you’ve any recommendation for anyone wanting to interrupt into your area?
Ceri: I say simply go for it! Soar in since you study a lot and it’s so price it.
Fast Hearth Spherical
Should-do work ritual?
Go across the constructing and see everybody and say good morning to everybody. I really feel like I can not begin work till I’ve really stated good morning to everybody.
Hobbies?
Arts and crafts with my children
What’s your favorite place on the planet?
Is that this the place I ought to say octopus? Haha
Effectively, apart from Octopus I really like Scotland, the place my dad’s from.
What’s one factor that you just actually wish to do that 12 months?
Full my HR course, and take my children to Italy.
Favorite reality?
A male penguin will search the entire seaside for probably the most good pebble to present to a feminine penguin.
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